Welfare and Advice Service

​

In an average year, the Welfare and Advice Service secures over £3million for older people through grants, health and disability related benefits, pensions and other entitlements.

​

We are an London-based Irish charity providing help and support to older people, Irish and non-Irish, living in the UK. Please contact us for help with pensions, benefits, and any other aspect of welfare support you may need.

​

We have advice services located in Hackney, Camden, Kilburn and Stratford. 

​

We have a Phone Helpline that can be called from anywhere in the UK, Ireland and beyond. 

​​

Phone Helpline ​

 

0207 428 0471, Open Monday to Friday, 10am to 1pm

​

Our Phone Helpline is staffed by experienced caseworkers. They will be able to give advice over the phone, make you an appointment if this is helpful, and make referrals to other organisations on your behalf. 

 

We are committed to ensuring our Phone Helpline is accessible to older people and have therefore not created an automated service. You will get through to a person or you will be able to leave a message and we aim to get back to you within three working days. ​

​

Advice Locations 

​

We can provide advice at the following locations. Please call the Phone Helpline on 0207 428 0471 to make an appointment. 

​

Irish Elders and Friends Centre, Hackney

St Thomas More Hall, 9 Henry Road, London, N4 2LH

Click here to view a map. 

• Appointments available - Monday to Friday, 10am to 4pm

• Drop-in advice service available (no appointment needed) - Thursdays, 11am to 4pm

• Drop-in service runs alongside our Lunch Club and all are very welcome to attend the lunch. 

​

​Irish Elderly Advice Network Office, Camden

Murray Street Entrance of the London Irish Centre, 50-52 Camden Square, London, NW1 9XB

Click here to view a map.

• Appointments available - Monday, Tuesday, Wednesday, and Friday, 10am to 4pm

• Call-in - Our office is staffed on Monday, Tuesday and Friday. 

• We do not run a drop-in advice service at our Camden office, but you are very welcome to call in to make an appointment. If staff are able to help with your issue on the spot, they will do so. If not, they will take your details and ensure you are given an appointment. 

​

Kilburn Advice Service, Kilburn

Kingsgate Resource Centre, Kingsgate Resource Centre, 208 Webheath, Palmerston Road, London, NW6 2JU

Click here to view a map.

• Appointments are available on request in Kilburn. There is no fixed day or time for these, as we will arrange them a time that suits clients. 

• Please call the Helpline to arrange an appointment. 

• Our work here is a partnership with Kingsgate Resource Centre, run by Camden Council. 

​

East London Advice Service, Stratford

St Francis of Assisi, 160 The Grove, Stratford, London E15 1BJ

Click here to view a map.

• Drop-in service on the 1st Thursday of each month, 12noon to 4pm

• Appointments can be made for the mornings before the drop-in if needed

• The advice service runs alongside the monthly East London Tea Dance

• This service is a partnership with the Irish Pensioners Forum of East London

​

​​​​​​​